ATG Stores
Reviews and Complaints
Light Fixture Review
Poor quality item...
Caution Ordering from ATG
Preferred solution: Let the company propose a solution
Poor return policy
Purchased this through Google shopping. I purchased a California Air Compressor model 2075A from ATG stores.
ATG sent an incorrect item, which while looked alike, was inferior becuase it had a steel tank and not a lightweight aluminum one. I contacted ATG and told them the problem and they said that only the manufacture could issue the return label. But I never received one. Finally contacted the manufacturer and they said that ATG stores is authorized to do the return ATG customer service acted as if they never did a return before?
Customer was provide incorrect information and would not do the return. What a run around which is why they deserve this rating. Had to file a paypal claim and go through the manufacturer.
Fortunately the manufacture acted responsibly and exchanged it. I could have bought this on Amazon and should have.
Review from Aurora, Indiana
Console Table So Awful - Will Never Buy from Dorel or ATG Again
Talked into ordering from ATG by a Lowes employee-what a joke!
Don't order from this company! Advertise items as in stock knowing they are not.
Charge your credit card the day you order. Took two months to get something that was listed as in stock. Would not return e-mails or phone calls. Gave four delivery promises with an invalid tracking number.
Would place item on back order after giving delivery promises without telling me. Shipped item without assembly instructions, promised to e-mail them to me and I never received the instructions. I usually order from Wayfair, at least they seem to be honest about not having something in stock.
I still would have ordered them item. Overall the the experience with ATG Stores was exhausting and frustrating.
- Frustrating and exhausting
ATG lied to me five times
Preferred solution: Will work directly with Caribbean and never want to order anything from ATG again after being repeatedly lied to and will warm my friends on Facebook.
I will never purchase from them again
Terrible Customer Service
Ordered 6 Somerton Dwelling 138A43 Signature Bicast Arm Dining Chair, Dark
Wrong item delivered
Air conditioner frame broken
Poor customer care, return are big hassle to discourage you from returning anything
Stuck With a Fake Cedar Poster Bed
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"ATG sells broken material"
I totally agree with the above comment. I think that is their scam buying and selling returned items from the manufacturers.
I ordered a piece of furniture on 11/15/14 only because it was "in stock ready to ship". Great I will have it in time for my Thanksgiving Dinner/Party. ATG charged my credit card on 11/16/14. I kept getting "Expected Ship Date Delayed" notices soon after.
Gee wasn't it in stock and ready to ship? Well it finally arrived on 12/5/14 via FedEx. The box was wrapped in shipping plastic wrap to hold it together. Pieces of the furniture were hanging out.
Instead of refusing it I took a chance that all of the pieces were in the box. Oh they were but they were cracked, scratched, chipped, with screws missing from hinges, and the top had deep groove in it. I will fix/patch it up later maybe for Christmas. Funny why I said they sell returned items...someone used a brown magic market to try and cover one of the chips on the top of the piece.
How is that done if the box if the product is new and sealed?
Oh yeah I had to give the FedEx guy a $20 to help me get it up my stairs. DO NOT ORDER ANYTHING FROM ATG!!!