ATG Stores

Trying to take off the security code to reset you know my mom SanDisk has a 14 days revalidation expiration date. That you have to resetting it?

So I want to reuse it. I need the address to mail in ASAP

I can't get anyone to answer the phone, because I need the forms to fill out, so I can get my mp3 player which is working , but I came home from prison and I need the lock removed so I can listen to my music .

Phone # not working/valid at # provided on line.

I was put through to a phone number that was disconnected.

I waited, and waited, and waited, but no one ever provided phone assistance.

I sent it in over 5 months ago and still haven't received it

I ordered new towels and received seconds and have heard from no one regarding my complaint.

I have to agree with any negative comments. I found what I thought was a deal on cabinet hardware on website where they were a "marketplace seller" (I believe they've been thrown off that website).

Everything was CLEARLY listed in lots of 10. I ordered maybe 10 lots of 10. I received one of each item only, basically 10 percent of my order. I sent messages several times.

I finally got a response over 2 weeks later. Oops, sorry that was wrong. They'll send a label to return. I pointed out that they should fulfill my orders since it was not my mistake but I've yet to hear back from that message.

I also bought a mortised doorknob a couple of years ago directly from their website. It started coming apart in a matter of weeks.

Buyer be aware....do not purchase from this site!! They do not stand behind their product.

If there is an issue after 30 days, they will not help you!!

You are also unable to pirchase a part for repair, let alone, receive for free. Use another site!

They have an ebay store which they state they have "More than 10" of an item. ATG Store Item #1217****, Ebay Item number #231725****56.

It's a salt and pepper grinder set by Modernhome. This is a standard cheap chinese made set that is available at 20+ other stores on Ebay and the web. They sent me an email stating that it's backordered. I called them, and it's backordered until Feb.

I tried to reach them 2 times via Ebay resolution center, called them, and live chat.

They still have not cancelled my order and refunded my money. They take people's money for stuff they don't stock, and then make it VERY hard to cancel the order and get a refund.

This was my 1st time ordering from ATG Stores. I was looking on the web and in stores for a sky blue futon cover in micro suede. ATG store was the only showing it had close to that color and material for a full size futon. I took a chance and ordered from them.

When the ordered arrived, it was a steel grey, denim material futon cover. This was not what I wanted. I filled out the return form and returned it.

About a month later, I received my credit card bill showing the purchase but no refund. I called ATG Store and spoke to a polite customer service rep. He informed me that I was supposed to call ATG store in addition to filling out and sending the return. I had no idea I was supposed to do that too. So the rep took care of logging it in. He said he would check to see if item was received at original vendor, "Surefit".

I gave it a week and then checked my credit card account to see if credited back.

It wasn't. So I called again. A different rep answered. Again she was polite but said showed no record confirming with "Surefit" that slipcover was received. Now I am upset because I don't have the slipcover any more (since I mailed it back) and it cost $49.99! She said she would call them. Had me on hold a bit but came back that she couldn't reach Surefit.

I then received an email the next day stating they couldn't confirm receiving the slipcover. Now I like to point out, this was returned a month ago, so I am not sure they would even have the records or be able to track it.

I purchased from many places, particularly Amazon online with no issues, even with returns. Needless to say I am NOT purchasing from ATG Stores again. The order was not right to begin with and in my eyes, they stole my money!