ATG Stores Reviews
4.6K
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ATG Stores Reviews
Reset mp3 player
Trying to take off the security code to reset you know my mom SanDisk has a 14 days revalidation expiration date. That you have to resetting it? So I want to reuse it. I need the address to mail in ASAP
ID
Location
Phoenix, Arizona
Informatiion about reset
I can't get anyone to answer the phone, because I need the forms to fill out, so I can get my mp3 player which is working , but I came home from prison and I need the lock removed so I can listen to my music .
ID
Location
Columbia, South Carolina
New Reviewer
Whats the total cost with shipping to deinstitutionalize my mp3
Phone # not working/valid at # provided on line.
1 comment
ID
New Reviewer
Warranty
I was put through to a phone number that was disconnected.
ID
Location
New York, New York
New Reviewer
Failure to take call
I waited, and waited, and waited, but no one ever provided phone assistance.
ID
Pros
- Have a customer service
- Potential products applicability
Cons
- Customer service not available
Reason of review
Poor customer service
Lost player
I sent it in over 5 months ago and still haven't received it
ID
Location
Chicago, Illinois
Service
Atg Stores Shipping Service
New Reviewer
Short Review on February 06, 2017
I ordered new towels and received seconds and have heard from no one regarding my complaint.
ID
Reason of review
Not as described/ advertised
Avoid them if you want your merchandise!
I have to agree with any negative comments. I found what I thought was a deal on cabinet hardware on website where they were a "marketplace seller" (I believe they've been thrown off that website). Everything was CLEARLY listed in lots of 10. I ordered maybe 10 lots of 10. I received one of each item only, basically 10 percent of my order. I sent messages several times. I finally got a response over 2 weeks later. Oops, sorry that was wrong. They'll send a label to return. I pointed out that they should fulfill my orders since it was not my mistake but I've yet to hear back from that message. I also bought a mortised doorknob a couple of years ago directly from their website. It started coming apart in a matter of weeks.
ID
Service
Atg Stores Shipping Service
Reason of review
Order processing issue
Dining Chairs Review
Buyer be aware....do not purchase from this site!! They do not stand behind their product. If there is an issue after 30 days, they will not help you!! You are also unable to pirchase a part for repair, let alone, receive for free. Use another site!
ID
Reason of review
Warranty issue
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They take people's money for stuff they don't stock, and then make it VERY hard to cancel the order and get a refund.
They have an ebay store which they state they have "More than 10" of an item. ATG Store Item #1217****, Ebay Item number #231725****56. It's a salt and pepper grinder set by Modernhome. This is a standard cheap chinese made set that is available at 20+ other stores on Ebay and the web. They sent me an email stating that it's backordered. I called them, and it's backordered until Feb. I tried to reach them 2 times via Ebay resolution center, called them, and live chat. They still have not cancelled my order and refunded my money. They take people's money for stuff they don't stock, and then make it VERY hard to cancel the order and get a refund.
ID
Service
Atg Stores Customer Care
Reason of review
Order processing issue
Loss
$30
Preferred solution
Full refund
New Reviewer
Terrible. I placed the order on 7/31/16. They charged my credit card in full on 8/1/2016. I received an email on 8/4/16 saying the item had been shipped. On 8/7/16, I clicked the tracking number link in that email to see what day my furniture was scheduled to...
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ID
Location
Woking, England
Reason of review
Problem with delivery
Preferred solution
Full refund
I placed an order almost over 2 weeks and the order is not even shipped from the manufacturer. When I placed the order, it clearly said its going to be shipped in 3-5 days and btw, that shipped is NOT the same as deivered. Customer support doesn't even have any...
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1 comment
Walda
#1151709
We are extremely sorry for experience you have received while shopping with us. We are always seeking to improve and value your feedback.
Would you please provide us with your Order # so we can resolve this issue? Thank you.
-ATGStores.com
ID
Location
Richland, Washington
Reason of review
Order processing issue
New Reviewer
They advertise Best Price Guarantee, price match + 10% off. THIS IS JUST TO MAKE YOU THINK YOU ARE GETTING THE BEST PRICE! I found a website that beat them by over $300. When I asked for price match plus 10% off, they tried to tell me that since the other website...
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ID
Location
State College, Pennsylvania
Cons
- False advertisement of best price gurantee
Reason of review
BEST PRICE GUARANTEE IS FALSE ADVERTISEMENT
Loss
$300
Preferred solution
Price reduction
Terrible customer service. I purchased lights and selected a bulb for each, but received no bulbs. When I inquired, I was told I didn't purchase a bulb, I selected the bulb for which the fixture would be "suitable." It clearly shows a bulb in my cart, right below the...
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1 comment
Walda
#1094977
We are extremely sorry for the error and would like to inquire further to fix the issue. Would you be able to comment your Order # so we can look into this as soon as possible? Thank you in advance!
ID
Location
Little Rock, Arkansas
Cons
- False advertising in my shopping cart
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Deliver product or service ordered
New Reviewer
Save your money, don't order from here
This was my 1st time ordering from ATG Stores. I was looking on the web and in stores for a sky blue futon cover in micro suede. ATG store was the only showing it had close to that color and material for a full size futon. I took a chance and ordered from them. When the ordered arrived, it was a steel grey, denim material futon cover. This was not what I wanted. I filled out the return form and returned it. About a month later, I received my credit card bill showing the purchase but no refund. I called ATG Store and spoke to a polite customer service rep. He informed me that I was supposed to call ATG store in addition to filling out and sending the return. I had no idea I was supposed to do that too. So the rep took care of logging it in. He said he would check to see if item was received at original vendor, "Surefit". I gave it a week and then checked my credit card account to see if credited back. It wasn't. So I called again. A different rep answered. Again she was polite but said showed no record confirming with "Surefit" that slipcover was received. Now I am upset because I don't have the slipcover any more (since I mailed it back) and it cost $49.99! She said she would call them. Had me on hold a bit but came back that she couldn't reach Surefit. I then received an email the next day stating they couldn't confirm receiving the slipcover. Now I like to point out, this was returned a month ago, so I am not sure they would even have the records or be able to track it. I purchased from many places, particularly Amazon online with no issues, even with returns. Needless to say I am NOT purchasing from ATG Stores again. The order was not right to begin with and in my eyes, they stole my money!
ID
Location
Summerville, South Carolina
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
New Reviewer
Unshipped Order
Ordered two 203129-Mirror-B combination mirror and medicine cabinets. Drop shipper shipped mirror but no cabinets. Materials of construction was supposed to be wood but received plastic. ATG order 414**** has not been completed due to non-shipment by supplier of cabinets. Contacted ATG two weeks prior to need date. Was told by ATG contact (Connie) that the shipper confirms that the cabinets have not been shipped and they would get back with ATG. ATG has been silent as to what ATG is going to do about the missing items other than verify that shipper didn't ship the cabinets. Contractor has to have cabinets to complete build out on 10/5/2015. Suggest that future purchaser consider a local brick and mortar store for purchase of time critical items.
1 comment
ID
Location
Greenville, South Carolina
Pros
- Potential products applicability
Reason of review
Not as described/ advertised
Loss
$536
Preferred solution
Full refund
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If you resetting the mp3 player back to factory settings, look in the booklet that came with it. Or, look up the name and model number online via a search for how to reset it.
Usually, there is a small hole somewhere on it into which you insert a pin or paperclip to reset it.
Put in the pin and hold it down for up to a minute to reset it. Someone, somewhere has done this and you will find out how via a search.